Fixed Cost Systems Management

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Information Systems Service Delivery

Do more for less. There has never been a better time to streamline your IT services and ensure that your IT service delivery strategy will allow you to achieve your company goals. Leverage Connectnet’s fixed cost managed services to reduce cost, automate processes and build for the future.

IT Configuration Management

Gain greater control and visibility of your IT systems and assets and reduce time invested in solving complex one-off problems on individual machines. Connectnet’s configuration management tools help businesses control IT assets and keep staff productive.

Security Management

Protect your business. Security in today’s IT infrastructure is more about layers rather than single points of defense. Connectnet takes a blended approach to protection by offering powerful, proven security technologies while ensuring systems are up-to-date with automated software deployment, patching and update processes.

More Efficient Asset Management

Keeping track of hardware and software changes can be a daunting task, one that gets more difficult as the network expands to multiple locations. Connectnet’s Asset Management solutions provide comprehensive hardware and software audits, inventory and control of all servers, workstations, mobile devices and laptops under your management.





Full-Server Disaster Recovery

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Can your staff operate in “business-as-usual” mode in the event of a disaster?

Connectnet is here to ensure you have a positive answer to this question for the many circumstances that can define disaster for businesses just like yours. Connectnet is dedicated to delivering peace of mind to you through our comprehensive Disaster Recovery and Business Continuity Solutions. Our highly skilled I.T. and Disaster Recovery/Business Continuity experts keep your business safe so that you and your staff are able to continue to deliver your services to your clients and maintain the ability to drive revenue should unexpected business interruptions arise.

What constitutes a disaster for your business?

The circumstances that you as a business owner do not know about can sometimes hurt you the most. Many times business owners consider a disaster to be the result of a random accident or unlikely act of nature such as a storm, hurricane, tornado, earthquake, or fire. Due to the inconsistency and irregularity of these types of events, many business owners roll the dice in the hopes that their business will not be affected – and more often than not, come out ahead despite the unfortunate results of those that gambled and lost. However, business interruption can result from many scenarios:

  • Business interruption due to old equipment running the risk of a system crash
  • Business interruption due to 3rd party vendor software glitches and malfunctions
  • Business interruption due to a 3rd party attack on your internal network
  • Business interruption due to an act of sabotage by a disgruntled employee
  • Business interruption due to an accident or situation that prevents staff from entering your building
Why would these instances be considered disasters?

As a business owner, any situation that prevents your staff from doing business as usual can be deemed a disaster in terms of your ability to drive necessary revenue, execute critical tasks, and communicate with clients as well as prospects. How well prepared are you and your business should any of these situations arise? You don’t have to manage your business with uncertainty – we are here to help!

Did you know…?

According to the analyst firm IDC, about 70% of all successful attacks on computer networks were carried out by employees and insiders!

According to a recent Touché Ross study, the disaster survival rate for companies without a business continuity plan is less than 10%!

International Data Corp. estimates that companies lose an average of $84,000 for every hour of downtime after a disaster!

Do not gamble unnecessarily. Let us provide you the benefits and peace of mind we have for many clients in your area by creating a Disaster Recovery/Business Continuity plan for your business.

Provide your clients, your staff and yourself protection against the unexpected…



Call 0800 999 636 for more information

Zero Downtime Fixed Cost Office 365 email migration

Moving your business to Office 365 presents unique challenges. Connectnet’s Ofice365 planning and experience will ensure your migration plan take less time and less effort.
Connectnet can move data from virtually any on-premise or hosted email system. Combined with depth of content, data and settings moved, Connectnet offers one of the most comprehensive migration solutions on the market.

  • Zero Downtime
  • Migration fully managed by Connectnet (enjoy your weekend)
  • Greater flexibility and control
  • Seamless on premise migration
We Provide:

Email Assessment:- Connectnet will review your email system and give you a full report you can use to confirm what email accounts you wish to move or consolidate or archive.

Mailbox Discovery: – The email assessment lists all mailboxes for you to review

Office365 Licensing:- Connectnet automates manages and demystifies the process of choosing and provisioning the optimal Office365 licensing.

Server Synchronization: – Connectnet syncs the data before, during and after the cutover date providing one of the fastest, most flexible, and easiest migration solutions on the market.

DNS Sync:- DNS Sync accelerates the DNS propagation across the Internet, and is optimized to ensure zero downtime.

In Summary the Connectnet Office365 migration service will deliver you the easiest transition and setup of your Office 365.
The service is basically hands free for end users.



Call 0800 999 636 for more information

What’s the Connectnet Business Fibre Difference?

The secret to delivering excellent service is all about keeping the promise.

Private High Capacity Data Pools

Public data pools get very crowded and internet performance may vary at different times of the day. Enjoy our clean private pools where there is always plenty of capacity!

Fully Managed Installation

Our Project Managers will look after all aspects of your installation. We will ensure your devices are connecting well and all your services are fully operational.

High Speed Network

Your Chorus or Vector Fibre tail is connected to our Core High Speed National Network. From there you will receive Premium Carrier Grade Services From Around The World.

Business Class Support Desk

Our Support Desk is staffed by IT Professionals.
Our team supports Residential, SME & Enterprise Customers all at the same high quality and standards.




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Voice over IP Solutions

Are you considering a new phone system?

Voice over IP (VoIP) technology is what the next generation of phone systems for businesses are based on, and eliminates many usability and cost headaches experienced by traditional phone system owners. VoIP solutions can also scale much more economically to meet your needs than traditional phone systems.

We would like to share the benefits of VoIP with you, and introduce you to features such as Unified Messaging-where all of your voice mails can be forwarded to your e-mail account as voice attachments for the ability to retrieve and forward messages to and from anywhere or to anyone.
Or Find Me, Follow Me, where your calls can ring at your office, then your cell phone, then your home office or hotel room while traveling – always maintaining the appearance that you are available to your clients.

One of our client’s favourite features is the ability to record phone calls and conferences then email them afterwards to individuals that could not attend.

We can also configure your laptops or PC’s with the ability to place and receive calls directly from your Internet-connected device, anywhere in the world – imagine the ability to receive a call on your laptop that was dialled to your office extension – or saving on costly hotel phone bills!

More Benefits to integrating a VoIP solution in your company…
• VoIP is simple to control, configure and customize to your needs
• No large up-front investment
• Unparalleled productivity gains
• Inexpensive to implement
• Reduce support costs
• Multi-line Conferencing
• Disaster Proof – all lines can be forwarded, anytime

Contact us today to find out how we can not only help you save substantially on your Telco costs, but provide you additional productivity and efficiency features to make you more profitable


Our Vision

  • Focus on “Quality 1st “


  • Appoint staff based on both their technical skills and the quality of their workmanship


  • Design solutions to deliver the balance of performance, quality and investment appropriate to the customer’s situation


  • Customers can trust us and act confidently on our advice and broad range of local and international experience delivering Strategic Support and Operational Services


  • Understand that clients have different levels of IT knowledge and work within their framework to make sure they are on board with the IT direction


  • Maximize achievement and develop to reach your full potential!


Call 0800 999 636 for more information


Using IT to build a successful business takes experience and know-how. offers the independent expertise that takes the complexity out of implementing ICT solutions. is a product and vendor neutral provider of Fixed Cost IT Support, Infrastructure Upgrades, Internet and Telecommunication services. Based in Auckland, our experienced and qualified team of 1,000 technicians and engineers has helped facilitate businesses for more than a decade.


We are a group of passionate individuals about all things IT having been in the technology business since before the first PCs were available in New Zealand. Our staff are skilled professionals who will take the jargon out of what can otherwise be a daunting topic for those not familiar with the tech world.

THE TOTAL PACKAGE offers the total package of Consulting, Project Management, Cloud Migration Services, Infrastructure Upgrades, Operational Support, Break/Fix, Managed Monitoring Services, Hosting, Internet and VOIP but also work well alongside existing suppliers and/or IT staff already in place.

We have the capability and capacity to respond to your needs at scale.

Customer user support is available during business hours from our New Zealand Team and 24×7 from our 200 US based Qualified Helpdesk Technicians.

All customer servers and networks are supported and managed by our International Network Operations Engineering Team of 800 Experienced Staff


Winning is a matter of principle… and we take it very personally. There is something ineffable and insulting about a machine getting the better of us. None of our staff admit defeat easily (if ever). We know that there is always a way to fix a problem to get the desired result, it’s just a matter of logic and patient persistence.


Individuals are allowed to make decisions. We stand behind staff in their quest to slay the dragon. We may not always fully charge for the time they spend, but the knowledge gained and the satisfaction for both client and staff in having the problems solved brings a payback through appreciation and customer loyalty in a traditionally fickle marketplace.


As a team we back each other up. This extends even outside the company to friends and peers in other businesses. A community of knowledge contacts, keen to assist when fascinating technology turns weird and crazy.


As the industry evolves also evolves to make sure we stay at the forefront to offer our clients both a cost effective and reliable service. That is why we have heavily invested in automation and believe this to be a huge benefit in providing a stable and sound IT infrastructure, as we have 24/7 monitoring with staff being alerted to any changes in environment, which in turn means less risk of downtime.


Just like our services our clients come from a diverse range of industries. Support, Maintenance, Monitoring and High Availability Internet Services are provided to Hospitals & Healthcare, Biotech Research, Manufacturing, Advertising Agencies, Education Facilities, Freight Forwarders, Importers and Precious Metals Suppliers (to name a few).


Not only do we work with High Net Worth clients, but also in Legal, Healthcare, Biotechnology, Manufacturing and organisations described as National Treasures because of the NZ and International collections that they have on their premises. What this means is that not only is highly respected for its IT work but also that our staff are welcomed into some of the most security conscious companies in New Zealand.


Because providing a stellar service to our clients is of our utmost priority we have 360 degree reviews every week of our technical team. Each member of our technical team receives a weekly bonus based on their performance and success in fulfilling customers’ needs as measured by both their peers and their customer’s staff.


Across our client base we achieve a weekly rolling average score of 95% or better for achieving SLA and customer satisfaction as measured on each support or request ticket raised.


Our services demonstrate a positive Return on Investment, often over 400% +. If you save just 1 hour a week using our products, your business is earning more and providing a better service.


If we can assist you in any way with IT needs from providing an audit of your current system to working with IT Managers or constructing a fixed cost plan for your companies needs please contact us.

Head Office
Level 2, 38 Whitaker Place
CBD, Auckland, NZ
T: 0800 999 636
T: +649 373 4040

P.O.Box 9241, Newmarket
Auckland, NZ

Terms of Trade